Cancellation Policy
Last updated: September 2026
1. Transfers Cancellation
If you have made an advance payment for a transfer, you may cancel or reschedule your booking at no charge up to 24 hours before your scheduled pickup time. Simply notify us via WhatsApp at +94 76 223 0300.
2. Multi-Day Tours Cancellation
For multi-day tours, you must request a cancellation at least 7 days prior to the start date of your tour to be eligible for a refund.
3. Late Cancellation
Cancellations made within 24 hours of the scheduled pickup for transfers, or within 7 days for multi-day tours, may be subject to a cancellation fee to cover driver, vehicle dispatch, and accommodation costs already incurred.
4. No-Show
If you do not appear at the agreed pickup location within 60 minutes of the scheduled time without contacting us, the booking will be treated as a no-show and may be charged in full.
5. Flight Delays
Airport pickup cancellations caused by flight cancellations or diversions are always free of charge. Please share your updated flight details with our team so we can adjust the driver schedule.
6. Refunds
Approved refunds are processed back to your original payment method within 7 working days. Contact us at info@ellarides.com for refund requests.